Support

Start with the how-to. Most other questions are in the FAQ. If you are stuck, email is faster than a review.

Find the app

Up2Reset runs in the menu bar, not the Dock. After launch, look near the top-right of the screen for the timer.

Settings → Pro → Restore Purchases. Use the same Apple ID that paid.

macOS version
Up2Reset / Up2Stretch version (Finder → Get Info on the app, or the App Store listing — Settings does not show a version number)
What you did, and what happened
One extra monitor or not, if the overlay is involved

You can also use the App Store listing contact, but email gets a usable thread.